Introduction

Welcome to Powerful Creations (“Powerful”). We are committed to providing quality clothing products, digital products and subscription services. This policy outlines the terms regarding cancellations and refunds to ensure a transparent and fair experience for our customers.

Note: Products which has money back guarantee displayed with them can be returned if it doesn’t meet buyer’s satisfaction within the given time frame.

Scope

This policy applies to all digital products and subscription services offered on our website, ppowerful.com.

Cancellation Policy

  1. Digital Subscriptions

    • Customers may cancel their subscriptions at any time.
    • To cancel, please contact our support team at contact@ppowerful.com.
    • Cancellations will become effective at the end of the current billing cycle.
  2. Digital Products

    • Due to the nature of digital products, cancellation of one-time purchases is not typically available once the product has been accessed or downloaded.

Refund Policy

  1. Eligibility

    • Refunds for digital subscriptions will be considered if requested within 3 days of the subscription start date.
    • For digital products, refunds are generally only offered in cases of technical defects or non-delivery.
  2. Process

    • To request a refund, please contact our support team with your order details and the reason for the request.
    • Refunds will be processed within 3 business days after approval.
  3. Method

    • Refunds will be issued to the original payment method used during purchase.

Cancellation Policy for Physical Clothes:

  • Order Cancellation: Customers can cancel their orders for physical clothes within 24 hours of purchase, provided the order has not yet been shipped.
  • Modification of Order: If you wish to modify your order (size, color, quantity), please contact our support team within 24 hours of placing the order.

2. Return and Refund Policy for Physical Clothes:

  • Return Eligibility: Items must be returned within 7 days of receipt. The items should be unworn, unwashed, with all tags intact, and in their original packaging.
  • Return Process:
    • To initiate a return, contact our support team with your order details and reason for return.
    • We will provide instructions for returning the items.
    • Shipping and courier cost will be bearable by the customer
  • Refunds:
    • Upon receiving and inspecting the returned item, we will process your refund within 3 business days.
    • Refunds will be issued to the original payment method used during purchase.

3. Exchange Policy:

  • We offer exchanges for the same item in a different size or color, subject to availability.
  • To request an exchange, please contact our support team.

4. Non-returnable Items:

  • Please note that certain items might be non-returnable and non-exchangeable. These include accessories.

5. Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, please contact our support team immediately for a replacement or refund.

Exceptions and Limitations

Certain digital products or services may be non-refundable. These exceptions, if any, will be clearly stated at the time of purchase.

Compliance and Governing Law

Our policies comply with applicable laws and regulations. We reserve the right to refuse a refund request if it does not comply with these legal standards.

Contact Information

For any queries or assistance, please contact our support team at contact@ppowerful.com.

Amendments

Powerful Creations reserves the right to modify this cancellation and refund policy. Any changes will be posted on our website and effective immediately.